Return Policy

At PlinkoCity, we value your satisfaction highly. If you are unhappy with a purchase, we have a straightforward return process to assist you:

1. Eligibility for Returns:

To be eligible for a return, items must be in their original condition: unworn, with all original tags attached, and in the original packaging. Customized or personalized items can only be returned if they are defective or damaged upon arrival.

2. Return Period:

You must initiate a return within 14 days of receiving your item. Please contact our customer service team promptly to begin the return process.

3. How to Return:

Email our support team to obtain a return authorization. Securely repackage the product in its original packaging, including all accessories, and label it with the return authorization number. Return the item using a traceable shipping method. The customer bears return shipping costs unless the return is due to our error.

4. How to Return an Item:

Once we receive and inspect your returned item, we will process your refund or exchange. Refunds are issued to the original payment method within 5-7 business days. Exchanges are subject to stock availability; if the item is unavailable, we may offer a refund or a replacement. We do not refund original shipping fees unless the return is due to our error.

5. Damaged or Incorrect Items:

If your item arrives damaged or is not what you ordered, contact our customer service immediately with photos and a detailed description of the problem. We will cover the return shipping costs for such items and arrange for a refund or replacement as necessary.

6. Non-Returnable Items:

Certain items, like undergarments, are not returnable for hygiene reasons. Please refer to the specific product descriptions for details or contact our customer support if you need more information.

7. Return Policy Exceptions:

Items purchased from external vendors or third-party sellers are not eligible for return through our platform. Please review the return policies of these sellers before making your purchase.

For further assistance or questions about our return policies, please don’t hesitate to contact our customer support team at [email protected]. We are dedicated to ensuring your full satisfaction and providing excellent customer service.